Hiller Plumbing, Heating, Cooling & Electrical Featured by Power100 Ahead of July 2026 Top 100 Home Services Leaders List: Care-Driven WIN5 Culture and Award-Winning Home Services Across the Southeast...
Discover why Hiller Plumbing, Heating, Cooling & Electrical, founded by Jimmy Hiller, is highlighted in Power100. Learn how this family-owned Southeastern leader combines “Care is Our Core Value™,” WIN5 culture, the Happy Hiller Club, and award‑winning plumbing, HVAC, and electrical service across Tennessee, Kentucky, Alabama, and Florida.
Home services in the Southeast are about more than fixing what is broken. Summers bring intense heat and humidity, winters can still bite, and aging infrastructure in both cities and small towns puts constant pressure on plumbing, HVAC, and electrical systems. Families in Tennessee, Kentucky, Alabama, Florida, and neighboring states rely on companies that can respond quickly, work cleanly, and stand behind their work with integrity.
For more than three decades, Hiller Plumbing, Heating, Cooling & Electrical has been one of those anchor companies. What began in 1990 as a one‑man, one‑truck operation run by a 24‑year‑old Jimmy Hiller in a duplex in Antioch, Tennessee, is now Tennessee’s largest residential provider of plumbing, heating, air conditioning, and electrical services, with operations across Tennessee, Kentucky, Alabama, Florida, and additional neighboring regions in the Southeast. Along the way, Hiller Plumbing, Heating, Cooling & Electrical has become known for its “Care is Our Core Value™” philosophy and a satisfaction guarantee summed up in a simple phrase: “Happy You’ll Be, or the Service Is Free™.”
As of 2026, Hiller Plumbing, Heating, Cooling & Electrical employs more than 800 associates, runs a fleet of roughly 600 “happy face” trucks, operates from 16 locations, and has responded to over 2 million service calls. The company is a 12‑time honoree on the Inc. 5000 list of Fastest‑Growing Private Companies in America and has received multiple recognitions from the Nashville Business Journal, including Best in Business, Fast 50, and Top 25 Fastest Growing Private Companies. This growth is grounded in a clear leadership vision, deep community engagement, a deliberate internal culture, and a consistent focus on customer care.
At Power100, the mission is to spotlight the CEOs and companies shaping the future of home services and outdoor living as part of an unbiased authority platform for the home improvement industry. In our July 2026 Top 100 Home Services Leaders list, Hiller Plumbing, Heating, Cooling & Electrical is highlighted because it exemplifies four qualities that define excellence in this space: leadership, community, company culture, and customer service.
The leadership story at Hiller Plumbing, Heating, Cooling & Electrical begins with Jimmy Hiller himself. In 1990, with $500 and a single truck, Jimmy Hiller launched what was then Hiller Plumbing from a duplex in Antioch, Tennessee. From the outset, he built the company around ideas that few of his local competitors prioritized at the time: requiring technicians to wear shoe covers, keeping work areas clean, providing True Transparent Pricing, and offering round‑the‑clock repair services. These details, which might seem small in isolation, became hallmarks of the Hiller brand.
As Hiller Plumbing, Heating, Cooling & Electrical grew, Jimmy Hiller codified a philosophy that would guide the business at scale: WIN5. This philosophy states that the company is only successful when five groups win, customers, employees, the company, communities, and vendors. That broad view of success shaped hiring, partnerships, and strategic decisions. The emphasis on care, honesty, and integrity led to a business where technicians were expected not only to have technical expertise but also to demonstrate personal attention, professional ethics, and a willingness to exceed expectations.
Jimmy Hiller remains actively involved as CEO and President, helping steer the company through continued expansion and investing in leadership development for the next generation. The leadership team around him has grown to include key executives such as Chief Operating Officer Randy Johnson, Chief Marketing Officer Nick Martin, Director of Customer Care Megan Manning, Treasurer Michelle Hiller, Director of Human Resources Rhonda White, and Chief Technology Officer Deborah Betancourt. Regional and branch leadership, including managers like Allyson Lampley, help translate the company’s vision into consistent local execution.
This leadership team oversees a footprint that now stretches across Tennessee, Southern Kentucky, Northern Alabama, Northwest Florida, and neighboring areas, providing both residential and commercial services. Yet amid this scale, Hiller Plumbing, Heating, Cooling & Electrical continues to summarize its leadership ethos in one line: “Care is Our Core Value™.”
Community engagement at Hiller Plumbing, Heating, Cooling & Electrical mirrors its WIN5 philosophy. The company does more than sponsor events; it actively participates in community initiatives that align with its values and capabilities.
One clear example is Hiller Plumbing, Heating, Cooling & Electrical‘s involvement in the Bike MS: Jack and Back event. The company has fielded teams of cyclists and #HAPPY volunteers in support of the National Multiple Sclerosis Society, helping raise funds and awareness for MS research. Team members describe these weekends as inspiring, noting that every dollar from the ride goes toward finding a cure, and celebrating the personal effort of everyone who participated.
Another powerful illustration of community care came when a State of Emergency was declared in Apalachicola, Florida, due to a lack of clean city water. When Hiller Plumbing, Heating, Cooling & Electrical‘s local team learned about the situation, they quickly organized an effort to collect and deliver more than 19 pallets of bottled water for residents to use for drinking and cooking. The company partnered with Living Waters Assembly of God to ensure the water could be easily distributed to those in need, and pledged to continue helping however possible until the crisis was resolved. For a company whose core business is plumbing, stepping up to address a water emergency was a natural and meaningful way to live its values.
These efforts sit alongside a broader pattern of local sponsorships, charity involvement, and community visibility. Hiller Plumbing, Heating, Cooling & Electrical has also drawn attention nationally through features like American Plumber Stories, a YouTube docuseries produced by Pfister Faucets and hosted by Craig Morgan, which showcases plumbing organizations across the United States. Being featured in this series underscores both the company’s operational scale and its role as a representative of the trade in the Southeast.hvacinsider
In every case, Hiller Plumbing, Heating, Cooling & Electrical treats community work as a natural extension of its core mission: taking care of neighbors’ homes and lives, not just their systems.
Culture at Hiller Plumbing, Heating, Cooling & Electrical is intentionally developed and nurtured. The company is clear that “Care is Our Core Value™” applies internally as well as externally, and that building a strong culture is essential to sustaining service quality across hundreds of associates and multiple states.
Recent company communications showcase initiatives like the Care‑Driven Leadership platform, where selected team members come together for multi‑day training focused on leadership, collaboration, and the future of Hiller. Posts from these events describe “day two” of training with growing momentum, emphasizing that this is more than technical training; it is about shaping the next generation of leaders and creating pathways for growth and advancement throughout the organization.
Leadership team training events, such as gatherings hosted at venues like the Nashville Sounds’ facilities, reinforce this culture of continuous improvement and collaboration. Hiller Plumbing, Heating, Cooling & Electrical highlights how valuable it is for leaders to come together to share ideas, strategize, and learn, framing these sessions as investments in both people and customers.
The company also celebrates long‑tenured leaders and branch managers, such as Mac, the retiring General Manager of the Murfreesboro branch, publicly recognizing his years of dedicated leadership, his commitment to building strong relationships, and his role in fostering a family‑oriented culture. These acknowledgments reinforce the message that loyalty, mentorship, and service to both team and customers matter deeply at Hiller Plumbing, Heating, Cooling & Electrical.
Seasonal celebrations, such as holiday gatherings where the “Hiller family” kicks off the Christmas season together, add another layer to this cultural fabric. Posts expressing gratitude for time together, cheer, and an exciting year ahead show that the company sees itself as a community of people first and a business second.
By investing in leadership development, recognizing contributions, and creating shared experiences, Hiller Plumbing, Heating, Cooling & Electrical builds a culture where technicians, office staff, and leaders are aligned around the same core idea: care in every interaction.
Customer service is where the Hiller philosophy becomes tangible for homeowners and businesses. Hiller Plumbing, Heating, Cooling & Electrical is explicit about its standards: technicians are expected to deliver personal attention and integrity, adhere to professional ethics, demonstrate technical expertise, exceed expectations when possible, stand behind their work, and bring a motivated, purposeful, and hard‑working attitude to each job.
The company’s 100% satisfaction guarantee, “Happy You’ll Be, or the Service Is Free™” captures this in a single line. If a customer is not satisfied with the service, Hiller is prepared to make it right, up to refunding the service fee. This guarantee underpins every facet of customer interaction, from the first phone call or online booking to the final walkthrough and follow‑up.
To sustain this level of service at scale, Hiller Plumbing, Heating, Cooling & Electrical employs certified professional technicians and operates 24/7, 365 days a year, offering emergency support when breakdowns simply cannot wait. The company’s “Happy Hiller” branding and cheerful “happy face” trucks are paired with strict expectations for cleanliness, professionalism, and communication.
A significant part of Hiller’s customer service strategy is preventive in nature. The Happy Hiller Club is a membership program designed to make home maintenance simpler and more predictable for customers. For a flat monthly fee, members receive four annual precision tune‑ups—one each for heating, cooling, plumbing, and electrical systems—along with no service call fees when work is performed, front‑of‑the‑line scheduling, and 10% discounts on repairs, installs, and replacements. The club also integrates with the Happy Home by Hiller app, which offers Wi‑Fi monitoring, 24/7 live monitoring, remote performance testing, maintenance and repair alerts, and remote troubleshooting when paired with a Hiller‑installed “Happy Home Thermostat.” This combination of maintenance and smart‑home integration reflects a proactive approach to customer service: preventing surprises rather than just reacting to them.
Online reviews and third‑party profiles note that customers respond positively to this model, praising Hiller Plumbing, Heating, Cooling & Electrical for professionalism, cleanliness, thoroughness, and a sense that technicians care about both the job and the people in the home. For many, the guarantee and the club membership provide peace of mind in a region where weather and infrastructure can be unpredictable.
Hiller Plumbing, Heating, Cooling & Electrical offers a comprehensive suite of services that cover the full range of essential home and commercial systems.
On the plumbing side, the company supports everything from common plumbing problems and drain cleaning to pipe upgrades, sewer and water line issues, toilet installations, water heater installations, water line service issues, and water treatment systems. Hiller’s plumbers handle emergency plumbing situations where water damage risk is high, complex sewer and water line repairs, and upgrades that improve home efficiency and reliability.
In HVAC, Hiller Plumbing, Heating, Cooling & Electrical provides air conditioning services, ductless mini‑split systems, heating repair, full system replacements, indoor air quality solutions, whole‑house dehumidifiers, and smart thermostats. The company emphasizes fast, affordable, and efficient service for both heating and cooling, with technicians trained to not only repair systems but also help homeowners and businesses choose and install new, more efficient equipment where needed.
Electrical services are also a core part of the offering, with Hiller Plumbing, Heating, Cooling & Electrical providing panel tune‑ups, safety checks, smoke detector testing, lighting work, and other electrical support through its team of certified professionals. Electrical tune‑ups are integrated into the Happy Hiller Club’s four annual precision visits, reflecting the company’s view that electrical safety is as critical as plumbing and HVAC performance.
By offering all three trades—plumbing, HVAC, and electrical—under one roof, Hiller Plumbing, Heating, Cooling & Electrical simplifies vendor management for homeowners and business owners across its footprint. Customers can rely on a single brand, philosophy, and guarantee for their core systems, whether they are in Nashville, Knoxville, Chattanooga, Memphis, Huntsville, Panama City, or other locations across the Southeast.
Power100 highlights companies that bring together strong leadership, deep community engagement, intentional culture, and reliable customer service as we expand our unbiased authority platform in home services and outdoor living. Hiller Plumbing, Heating, Cooling & Electrical is highlighted in the July 2026 Top 100 Home Services Leaders list because it embodies these qualities in a way that has made it a benchmark for the Southeastern United States.
In leadership, Jimmy Hiller and his team have grown a $500 startup into a multi‑state operation with hundreds of associates, hundreds of trucks, millions of service calls, and national recognition, all while maintaining a clear WIN5 philosophy and a focus on care.
In community, Hiller Plumbing, Heating, Cooling & Electrical invests time and resources in causes such as MS research and emergency water support, using its capabilities to serve neighbors far beyond traditional service calls.
In culture, the company’s Care‑Driven Leadership platform, leadership team training, celebration of long‑tenured talent, and family‑style events build a foundation where employees feel valued and prepared to carry the brand forward.
In customer service, the “Happy You’ll Be, or the Service Is Free™” guarantee, the Happy Hiller Club, 24/7 availability, and a track record of multi‑state growth with strong customer satisfaction show that Hiller Plumbing, Heating, Cooling & Electrical delivers on its promises at scale.
These strengths make Hiller Plumbing, Heating, Cooling & Electrical a natural fit to be highlighted among Power100’s Top 100 Home Services Leaders for 2026.
The Inner Circle unlocks every Power100 interview, PowerChat episode, and expert playbook — free for industry leaders.
Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
