A powerful conversation between Greg Cummings and Thomas Stover reveals how PJ Fitzpatrick is transforming home improvement through leadership development, people first culture, accountability, and long term investment in employee growth...
Greg Cummings of Power100 interviews Thomas Stover, Sales Manager at PJ Fitzpatrick, on how the trusted Mid Atlantic roofing, bath, siding, window, and door company is transforming home improvement through leadership development, employee growth, community trust, and a people first culture.
PJ Fitzpatrick is a trusted home improvement company based in New Castle, Delaware, serving homeowners across the Mid Atlantic region with roofing, siding, windows, doors, gutters, baths, repairs, replacement services, and garage doors. Known for quality craftsmanship and customer satisfaction, PJ Fitzpatrick has built its name by helping homeowners feel cared for before, during, and after the job is done. In an industry where trust matters deeply, PJ Fitzpatrick continues to stand out as a customer focused remodeling contractor with a strong culture, strong service, and a clear commitment to doing the work the right way.
During a Power100 day out at PJ Fitzpatrick’s Capital location, Greg Cummings, CEO of Power100, sat down with Thomas Stover, Sales Manager at PJ Fitzpatrick, for a conversation about leadership, culture, growth, and what it really means to invest in people.
Power100 is the only unbiased third-party platform that recognizes and elevates the top leaders and most impactful companies in the home improvement industry. Through this conversation, Power100 captured a deeper look at how PJ Fitzpatrick is becoming more than a roofing and remodeling company. It is becoming a people first home improvement company that is helping shape the future of leadership in the industry.
During a day out at the Capital location of PJ Fitzpatrick, Greg Cummings spent time with team members across different parts of the business to better understand what is helping the company continue growing across the Mid Atlantic region. From visiting a homeowner during a bathroom remodeling project to speaking with installers in the field and leadership teams inside the office, the day created a real look into how this trusted roofing, siding, window, door, and bath remodeling company operates behind the scenes.
One of the most important conversations from the visit came during an interview with Thomas Stover, Sales Manager at PJ Fitzpatrick. What stood out was not simply the company’s growth, but the way that growth is being built. At a time when many home improvement companies are facing leadership gaps, burnout, hiring struggles, and high employee turnover, PJ Fitzpatrick is taking a different path. The company is growing through leadership development, accountability, employee investment, and a culture where people feel seen and supported.
The conversation revealed how the company’s leadership systems are helping create long term trust both inside the organization and inside homeowners’ homes. Instead of relying on pressure driven sales environments, the focus is being placed on mentorship, personal growth, community involvement, and helping employees build meaningful careers. That mindset is becoming a major reason why many homeowners across Delaware, Pennsylvania, New Jersey, Maryland, New York, Virginia, and Ohio continue turning to PJ Fitzpatrick as a trusted home improvement contractor known for quality craftsmanship and customer satisfaction.
As the home improvement industry continues changing, this conversation showed why companies with strong internal culture are beginning to stand apart. PJ Fitzpatrick is not only helping homeowners improve their homes. The company is helping reshape what leadership, trust, and people first growth can look like in modern home improvement.
One of the clearest lessons from the conversation between Greg Cummings and Thomas Stover was that leadership at PJ Fitzpatrick is not handed out because of titles or past experience. It is earned through action, consistency, and firsthand understanding of the work. Thomas shared that even after coming from another major remodeling company, he still had to “carry a bag” and prove himself inside the home before stepping into sales leadership. That experience became one of the strongest examples of how the company develops leaders from the ground up.
Instead of creating distance between leadership and the field, the company believes leaders should understand exactly what their teams experience every day. That approach helps create stronger coaching, stronger accountability, and stronger trust across the organization. In a home improvement industry where many teams struggle with disconnect between management and employees, PJ Fitzpatrick is helping create a more operationally grounded leadership culture built on respect and real experience.
“That’s how you lead. You lead from the front.” Thomas Stover, Sales Manager, PJ Fitzpatrick
The conversation also showed why this leadership style matters so much in modern home improvement. Homeowners today are looking for trusted contractors who understand both the customer experience and the work happening inside the home. By developing leaders with real world knowledge, the company continues strengthening its reputation as a trusted roofing, siding, window, door, and bathroom remodeling company across the Mid Atlantic region.
Learn more about PJ Fitzpatrick’s leadership culture and home improvement services
As the conversation continued, Thomas explained that one of the biggest differences he noticed after joining the company was how people were treated internally. The experience felt personal from the very beginning. Instead of feeling like another employee entering a large organization, he felt seen, heard, and welcomed by leadership.
He described walking through the office and seeing company leadership openly speaking with employees, including ownership taking time to personally connect during orientation. That level of accessibility stood out because it created an environment where employees felt like people, not numbers on a chart. In an industry where burnout and turnover continue affecting many companies, this kind of human centered culture is becoming increasingly important.
“You’re not just a number on a chart, you are a valued person.” Thomas Stover, Sales Manager, PJ Fitzpatrick
That emotional connection is helping strengthen long term loyalty across the company. Employees who feel respected and supported are more likely to grow within the organization, care about the customer experience, and contribute to a healthier workplace culture. This is one of the reasons PJ Fitzpatrick continues standing out as a people first home improvement company focused on both employee experience and customer satisfaction.
Another major theme from the interview was the company’s focus on intentional leadership development. Thomas spoke openly about the mentorship he has received from leaders inside the organization and how that guidance helped strengthen his leadership approach over time.
Rather than relying only on motivation, the company focuses heavily on accountability, consistency, and mastering the fundamentals every day. Thomas explained that leadership development is not treated like a one time event. It is an ongoing process built through coaching, daily habits, and learning how to help teams improve together.
“It’s taught me how to have true accountability with your team.” Thomas Stover, Sales Manager, PJ Fitzpatrick
This approach is helping modernize leadership growth inside home improvement. Many companies across the industry are struggling to develop future leaders internally, but PJ Fitzpatrick is actively investing time, energy, and resources into helping employees grow professionally and personally. That investment is helping create stronger teams, stronger communication, and more stable long term growth.
The interview also revealed that accountability inside the company is not based on fear or pressure. It is tied to development. Team members are pushed to improve because leadership wants them to succeed, not because they are treated like production numbers. That mindset is helping create a healthier and more sustainable work environment across the organization.
One of the most important parts of the conversation focused on community involvement and why it matters so much to homeowners. Thomas explained that customers are not simply buying roofing, bath remodeling, siding, windows, or doors. They are buying trust in the company standing behind the work.
That trust becomes stronger when homeowners see a contractor actively involved in supporting the communities around them. Instead of treating community involvement like a marketing campaign, the company has made it part of its identity.
“We don’t just preach it. We practice it every day.” Thomas Stover, Sales Manager, PJ Fitzpatrick
This conversation revealed an important shift happening across the home improvement industry. More homeowners are paying attention to how companies treat people, support communities, and operate internally before deciding who they want working on their homes. PJ Fitzpatrick is helping lead that shift by showing that company character matters just as much as craftsmanship.
As a trusted home remodeling contractor serving the Mid Atlantic region, the company continues building long term customer relationships through consistency, community trust, and quality service.
Throughout the interview, Thomas consistently shifted the focus away from himself and back toward his team. What excited him most about the future was not personal recognition or titles. It was the opportunity to help the people around him grow.
That mindset reflects a larger servant leadership culture developing inside the organization. Leadership success is measured by how much teams improve, how much employees grow financially and personally, and how many opportunities are created for others.
“If they are accomplishing things that they want in their life, then that means that I’m accomplishing my job.” Thomas Stover, Sales Manager, PJ Fitzpatrick
This philosophy is helping reshape leadership culture in home improvement. Instead of focusing only on production and short term performance, the company is creating an environment where managers actively invest in helping employees achieve life goals, career goals, and long term stability.
That people centered approach is becoming one of the strongest reasons why many employees continue building long term careers at PJ Fitzpatrick. It also helps strengthen the homeowner experience because employees who feel supported internally are more likely to deliver stronger service externally.
As the interview came to a close, Thomas spoke about why he believes now is one of the best times for people to join the company. His message was not centered only around compensation or growth numbers. Instead, the focus remained on opportunity, support, development, and long term investment in people.
The conversation showed how the company is becoming more than a workplace. It is becoming a long term career destination for people looking to grow inside the home improvement industry. From sales leadership to operations, installation, roofing, bath remodeling, siding, repairs, and customer service, employees are being given pathways to continue growing over time.
“There’s never been a better time to be a part of a team that not only is growing, but is invested in you.” Thomas Stover, Sales Manager, PJ Fitzpatrick
This focus on employee investment is helping the company continue attracting ambitious people who want more than just a job. They want mentorship, leadership development, stability, and a place where they can build a future.
At a time when many contractors are struggling with hiring and retention challenges, PJ Fitzpatrick is helping reshape what recruiting can look like in modern home improvement by creating an environment where people feel supported, valued, and developed for the long term.
The conversation with Thomas Stover revealed the leadership mindset helping shape the culture inside PJ Fitzpatrick, but the company’s impact can also be seen in the results they continue producing across the home improvement industry. Over the years, the trusted Mid Atlantic roofing, siding, window, door, bath remodeling, and repair company has built a reputation not only for quality craftsmanship and customer satisfaction, but also for developing people, supporting communities, and creating long term excellence across every level of the organization.
One of the clearest examples of that investment is the company’s Emerging Leaders Program, led by Senior Learning & Development Specialist Jen Foley. The program guides nominated employees through a full year of personal and professional growth, helping team members strengthen communication, leadership, accountability, and confidence. More importantly, the program reflects a larger belief inside the company that leadership is something that should be developed intentionally over time.
At a time when many companies across home improvement are struggling to build future leaders internally, PJ Fitzpatrick continues investing heavily in employee growth and leadership development. That long term commitment to people is becoming one of the major reasons the company continues standing out as a people first home improvement company focused on sustainable growth instead of short term results.
That same culture has helped the company build one of the strongest reputations in the Mid Atlantic region. Serving homeowners across Delaware, Pennsylvania, New Jersey, Maryland, New York, Ohio, and Virginia, the company brings together more than 100 years of combined experience across its certified team of experts. Its continued growth and consistency have also earned national recognition, including being ranked No. 26 in the country by Qualified Remodeler.
The company’s leadership has also continued gaining recognition far beyond the home improvement space. In 2026, CEO James Freeman was named an EY Entrepreneur Of The Year Greater Philadelphia Finalist, an honor recognizing leaders who are driving innovation, growth, and long term impact in their industries. The recognition reflects more than business growth alone. It highlights a leadership approach centered around doing business the right way, investing in people, and helping improve the lives of homeowners across the communities the company serves.
PJ Fitzpatrick’s commitment to excellence can also be seen through the awards and recognition the company continues earning year after year. The company received the Guildmaster Award for outstanding customer service based on consistently high homeowner satisfaction ratings. It was also recognized by The Philadelphia Inquirer with the 2025 Philly Favorites Best Bath Company Award, Best Window Company Award, and Best Roofing Company Award. In addition, the company earned the CertainTeed Triple Crown Award, one of the highest national honors recognizing excellence in customer care, craftsmanship, and service standards in roofing.
Together, these achievements reinforce what the conversation with Thomas Stover made clear from the beginning. PJ Fitzpatrick’s growth is not being built only through expansion. It is being built through leadership development, employee investment, community trust, and a long standing commitment to serving homeowners the right way.
The conversation between Greg Cummings and Thomas Stover ultimately revealed something much bigger than a discussion about sales leadership or company growth. It revealed a deeper shift happening inside the home improvement industry. As more companies search for ways to grow faster, scale larger, and compete harder, the businesses creating long term impact are often the ones investing the most into people, culture, leadership, and trust.
Throughout the conversation, one message continued to stand out clearly. PJ Fitzpatrick is building growth intentionally. Not through shortcuts. Not through pressure driven systems. But through leadership development, accountability, employee support, and a workplace culture where people are encouraged to grow both professionally and personally.
That mindset is helping create something that many companies across the home improvement industry are still searching for today. Long term loyalty. Employees who believe in the mission. Leaders who understand the work firsthand. Teams that care deeply about homeowners. And a company culture strong enough to grow without losing its identity.
The conversation also showed why this matters far beyond one organization. Homeowners today are looking for more than products and services. They are looking for trusted roofing companies, trusted bathroom remodeling contractors, and trusted home improvement teams that operate with consistency, integrity, and care. The companies that continue earning that trust will be the ones that invest in people before profits and relationships before transactions.
As PJ Fitzpatrick continues serving homeowners, it is becoming a reflection of what modern home improvement leadership can look like when culture and performance grow together.
In an industry searching for stronger leadership, better workplaces, and more sustainable growth, the biggest transformation may not be happening through products or technology alone.
It may be happening through people.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
